Dispatch / Delivery / Cancellations

Baby Travel 

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Free Delivery UK Mainland :

All products purchased from Baby Travel U.K. LTD are delivered within the UK mainland Free Of Charge Products purchased from EU, N. Ireland, Highlands Of Scotland & British Isles Are Subject To Additional Delivery Charges.

*Larger items such as Furniture that are processed direct from the supplier may be subject to additional shipping rates.

Dispatch:

All orders placed are dispatched within 1 working days only. Our Distribution Centre working days are Monday - Friday. Please make sure that your order is correct and the contact details provided on the order details are valid, this will help you to be fully updated with the step by step delivery stages by the courier.

Delivery:

All Parcels Are Delivered By Courier And A Clear Signature Is Required Upon Receipt.

Standard Delivery: Standard Delivery 2-3 Working Days Applies To UK Mainland, N. Ireland, Highlands And British Isles.

Express Delivery: 1-2 working days Applies To UK Mainland, N. Ireland, Highlands And British Isles.

Delivery disputes:

In the event of a delay or lost parcel please note investigations with the carrier can take up to approx. 28 days if during this time the carrier confirms a lost parcel we can arrange a replacement, however no action can be taken until the carrier has completed there investigations.)

Exceptional Charges
If We Deliver To You And You Are Not Available, Our Courier Will Advice You Via Email / Text Message / Calling Card If Applicable. If The Delivery Fails Or Delivery Is Refused, The Delivery And Return Charges Are Not Refundable.

Accepting Your Parcel
Whether You Or A Member Of Your Family Awaiting For The Parcel To Arrive Must Be Aware To Check The Parcel Check Externally For Any Damages That May Have Been Caused In Transit. In The Event Of A Damaged Parcel You Must Sign Or Ask The Delivery Driver To Add A Note As Unchecked Damaged Parcel

  • Please check your parcel(s) on delivery, externally and internally and report any damage(s) to us within 2 days. 


3rd Party Collections:                                                                                           Collections Unless Agreed With Baby Travel Prior To Collecting From Yourself Are Charged, £ 12.00 Inc. Vat Large Size Parcels Are Charged £ 35 -£45 +vat Per Box.

Additional Fees:

  • Delivery Charges Are Not Refundable For Failed Deliveries, Unwanted Items, False Claims & Accidental Damages Unless Signed Clearly "Box Damaged" Or Reported To Us Within The Specified Time.
    • Collection Charges Are Not Refundable For Unwanted Items, False Claims & Accidental Damages Unless Proved Otherwise By The Customer. (Following Verification By Our Service Centre)