INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What is Baby Travel UK?

Baby Travel UK is a trusted online store specializing in baby travel essentials, including car seats, prams, strollers, and travel accessories designed for safe and hassle-free journeys.

Where do you deliver?

We currently deliver across the UK. All orders are shipped from our UK-based warehouse with fast delivery options available.

How long does delivery take?

Standard delivery takes 3-5 working days, while express delivery options are available for faster shipping.

Can I track my order?

Yes! Once your order is shipped, you’ll receive a tracking link via email to monitor your delivery status.

Do you offer international shipping?

Currently, we only ship within the UK. We hope to expand our shipping options in the future!

What payment methods do you accept?

We accept all major debit/credit cards, PayPal, Klarna, and Apple Pay, making checkout quick and secure.

Can I return a product if I change my mind?

Yes, we have a 30-day return policy. Products must be unused and in original packaging. See our Returns & Refunds Policy for more details.

What if I receive a faulty or damaged item?

If you receive a damaged or faulty product, contact us immediately at customer-care@baby-travel.uk.com, and we’ll arrange a replacement or refund.

Are your car seats and strollers safety tested?

Absolutely! All our car seats, prams, and strollers meet UK & EU safety standards, ensuring maximum protection for your child.

How do I choose the right car seat for my baby?

Choosing the right car seat depends on your child’s age, weight, and height. Check out our Car Seat Buying Guide for expert recommendations.

Do you offer any discounts or promotions?

Yes! Subscribe to our newsletter and follow us on social media to get the latest discounts, exclusive deals, and special offers.

Can I modify or cancel my order after placing it?

We process orders quickly, so cancellations or changes may not be possible once an order is confirmed. Please contact us ASAP if you need help.

How can I contact customer support?

You can reach us via email at customer-care@baby-travel.uk.com, through our contact form, or by calling our customer service hotline during business hours.

Do you offer warranty on your products?

Yes, most of our products come with a manufacturer's warranty. Check the individual product pages for warranty details.

We're Here to Help!

CONTACT US FOR ANY QUESTIONS

At Baby Travel UK, we value our customers and are always happy to assist you. Whether you have questions about our products, need help with an order, or simply want to share your feedback, we’re here for you.

Fill out the form below, and our team will get back to you as soon as possible. We look forward to hearing from you!